Frequently Asked Questions

These are some of the most common questions and answers about CGift. If you couldn't find your question in the list below, please submit it via the contact us form
CGift Karten erwerben
Einlösen
Physische Geschenkkarten
Unternehmen
Warum sollte ich Kryptos mit Geschenkkarten kaufen? Ist es nicht zu kompliziert?
In the fist place you are buying gift cards which can be redeemed to cryptocurrencies of your choice. The whole process makes it easier for you to enter the crypto market and gives you a lot of flexibility.
In welchen Ländern bietet CGift seine Plattform an?
CGift is a technology company and works with partners / entities who use our technology. CGift does not sell the cards and does not operate any cryptocurrency exchange operations. Thus it depends on the partner and its legal set-up whether you will be able to by a gift card.
Welche Zahlungsmöglichkeiten bietete CGift an?
To make buying digital currencies as easy as possible for you, our partners & entities we work with usually offer multiple payment options.
Wer funktioniert der Kauf CGift Geschenkkarten?

    Zum Start: Erwerbe eine Karte von einem unserer Partner.

  • Wähle Deinen gewünschten Kartenwert aus, trage Deine persönlichen Bestelldaten ein und wähle die gewünschte Zahlungsmethode im obigen Formular aus;
  • Follow the steps to complete payment. For bank transfer methods (SEPA and international), initiate a transfer yourself at your bank, e.g., via online banking. The partner will provide you all necessary details (IBAN/account number, BIC/bank code/sort code and reference) once you complete the order. For the other methods, just follow the payment provider's instructions;
  • To prevent fraud the partner will usually need to verify your identity. You will receive an email after successful payment;
  • Nach der erfolgreichen Legitimationsprüfung erhältst du deine Kartennummer und PIN per E-Mail, und schon geht es los!

    Then, to obtain your cryptocurrencies, go to redeem and enter your details, wallet address, and gift card PIN. You will receive your cryptocurrencies in your wallet within 1 hour after redeeming! Please be aware that the partners will usually perform a compliance check of redemptions. As such, the process may take longer than the predicted time.

Wie lange dauert die Zahlung?
For SEPA payments, it should take 1-2 business days for the money to reach the bank account of one of our partners. International transfers may take longer depending on the location. For Online Bank Transfer (OBT) payments, the partner will need to wait until he receives the money in his account, as some banks do not process payments to bitcoin companies. Typically, this should take 1-2 business days.
Warum muss ich mich legitimieren?
All our partners are committed to creating a safe environment for their customers. Fraud checks and identity verification procedures are carried out by the partner on each order to minimise negative impact from fraud, money laundering or identity theft for their customers.
Wie funktioniert der Kauf von digitalen Geschenkkarten?
Purchasing digital gift card codes is very simple: You select your desired amount and select your preferred payment method. After the partner receives your payment, the system will send you a number and a pin to your provided email address. Whenever you are ready to redeem, you can enter the details at the redeem section on the partner´s website or redeem the gift card in our decentralized CGift app. Following these steps you will receive your desired amount in cryptos!
Was sind die Vorteile von digitlalen Geschenkkarten?
Digital gift cards are a lot faster, as you will receive the details instantly to your email after the partner have received your payment, and you do not need to wait for the gift cards to reach you by postal mail. Also, digital cards are cheaper than physical gift cards - please refer to the Pricing section of our website or the website our partners for details. Digital cards provide you ultimate flexibility when to redeem to get the best exchange rate!
Ich habe keine E-Mail zum Einlösen meiner Geschenkkarte erhalten - was soll ich tun?
Have you received the email with the payment confirmation and invoice? If you have not received the email, please contact the partner directly. CGift does not offer any support as we are only providing technology solutions.
Meine Geschenkkarte funktioniert nicht. Was soll ich tun?
Hast Du die Geschenkkarte aktiviert? Wenn Du die Aktivierungs-E-Mail mit Deinen Kartendaten nicht finden kannst oder wenn Du die Geschenkkarten bereits aktiviert hast und immer noch Probleme beim Einlösen hast, wende Dich bitte unter Angabe Deiner Rechnungsnummer direkt an unsere Partner. Unsere Geschäftspartner werden die Angelegenheit prüfen und bearbeiten.
Ich kann die E-Mail zur Aktivierung meiner Geschenkkarte nicht finden. Könnt ihr mir helfen?
Please send your invoice number to out partner directly. They will handle it and might need to send you another email with the activation details
Welche Wechselkurse verwendet CGift und wie wird sie berechnet?
As the reference rates, our solution uses the exchange rate as provided by our partner crypto exchanges. For the redemption rate, the partner my add a mark up to the reference rate to cover cost and risk. The redemption rate is displayed when you redeem your gift card and will be fixed at the time of redemption. For example, if you keep your gift card for 1 year until you redeem, you will receive the redemption rate at that day and time.
Soll ich meine Geschenkkarte behalten und auf einen besseren Wechselkurs warten oder schnell einlösen?
We generally would advise to redeem your gift cards quickly. If you are buying for yourself, redeeming quickly means you will hold the actual bitcoins and will lock in the exchange rate. If you use CGift gift cards as a gift, we suggest to recommend to the recipient to redeem the gift card quickly, as they should become active users and participants in the crypto ecosystem. Also, gift cards may expire after few years (subject to the terms & conditions of the partner), which you can avoid by redeeming fast.
Wie lange sind CGift Geschenkkarten gültig?
CGift Geschenkkarten sind ab dem Tag des Kaufs einige Jahre lang gültig. Die genauen Einzelheiten sind in den Geschäftsbedingungen der einzelnen Geschäftspartner geregelt.
Welches Material wird für physische CGift Geschenkkarten verwendet?
Die Geschenkkarten sind typische Plastikkarten, die in Größe und Form Kreditkarten ähneln.
Wie lange dauert der Versand in mein Land?
Depending of the location of the partner / entity you have bought the card from, it should take max. 2-7 days in Europe for you to receive your items after payment. Shipping to other countries may take longer.
Was passiert, wenn ein Paket mit meinen Geschenkkarten verloren geht oder gestohlen wird? Werde ich mein Geld verlieren?
Your money is safe – the partner usually ship all gift cards in an inactive state to prevent any damage from gift cards getting lost or stolen. Once you receive the gift cards in the mail, you will need to activate them by clicking on a button in the shipping confirmation e-mail. If gift cards get lost, the card can be set to an invalid state. The partner may issue new ones. Please contact the partner directly if you have any trouble receiving or activating your vouchers – he will make sure everything works out!
Mein CGift Paket ist nie bei mir angekommen! Was passiert jetzt?
Don't worry, the money is safe – the partner ships all gift cards in an inactive state. Please contact the partner with your invoice number and he will review your order.
Kann ich eine gekaufte Geschenkkarte zurückgeben oder eine Rückerstattung erhalten?
Unfortunately, similar to other gift cards, the partner can neither offer returns nor refunds for cash. Why would you want cash anyways when you can have cryptocurrencies?
Kann ich CGift Geschenkkarten im Einzelhandel kaufen?
Maybe some of our partners will soon offer CGift gift card in stores. Please contact us at info@cgift.io or the entities we provide our technology to directly if you are interested to sell CGift gift cards in retail locations!
What is CGift?
Gift AG is a global company with offices in Hamburg, Germany, and Palo Alto, California, that offers simple, convenient and accessible technology solutions for consumers to purchase and utilize cryptocurrencies. CGift is focused on creating and easy-to-use digital and physical gift cards, as well as ATMs. CGift delivers much-needed convenience, simplicity, and familiarity for consumers looking to engage with the nascent cryptocurrency marketplace.
As a data-driven blockchain technology CGift is focussed on making digital currencies accessible to mainstream consumers globally. The company has developed the technology for a simple digital and physical gift card solution that enables consumers to purchase and share cryptocurrencies, like Bitcoin, instantly. Through partnerships in Europe, Asia and South America, CGift is providing its technology and making the purchase and sharing of digital currencies accessible across a range of formats and distribution channels.
CGift offers a consistent brand and simple consumer experiences across all consumer touch points. The company has developed and acquired assets and works with partners that operate online via digital gift cards, in retail stores and “in real life” via physical gift cards available at live events and other consumer engagement opportunities. High-traffic pedestrian zones are served via state-of-the-art compact ATMs.
Ich möchte CGift Geschenkkarten bei einem Meetup-Event oder in meinem Geschäft verkaufen. Wie kann ich das machen?
Our partners are constantly looking for individuals and entities who will sell the CGift cards. Please contact us at info@cgift.io or one of our partners directly to discuss further details.
Wo finde ich weitere Informationen über CGift und Krypto-Währungen im Allgemeinen?
You can find more information about CGift at our webpage. A good place to start to learn more about Bitcoin is bitcoin.org. When you want to learn more about other cryptocurrencies you can check out for instance https://cointelegraph.com/.

Kontakt

CGift AG
Schopenstehl 22
20095 Hamburg
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