Frequently Asked Questions

These are some of the most common questions and answers about CGift. If you couldn't find your question in the list below, please submit it via the contact us form
Purchase
Redeem
Company
Why should I buy Bitcoin with gift cards? Isn't that complicated?
Without CGift, buying cryptocurrencies on exchanges can be quite a hassle, especially for beginners. From understanding and dealing with different order types, bid and ask rates to creating a wallet and making sure that the cryptos get transferred properly. CGift believes that Bitcoin should be easily accessible to everyone. Gift cards are a format recognized by people all around the world. By offering crypto gift cards, we make it easy for you to enter the world of cryptocurrencies or help your friends to do so by gifting them one of our vouchers. We aim to make buying Bitcoin just as easy as buying a gift card for your favorite retailer. Therefore, our platform is focused on user friendliness. Our platform does not require you to create a wallet yourself or to familiarize yourself with the terminology of crypto exchanges. All it takes to enter the world of cryptocurrencies is buying a voucher and redeeming it.
In which countries do you offer your service?
The offer on CGift.io is operated in cooperation with Bankhaus von der Heydt and is aimed at consumers residing in Germany.
Which payment options do you offer?
To make buying CGift Cards as easy as possible for you, we offer several payment options. We offer card payment with Visa or Mastercard. You can also pay via SOFORTÜberweisung.
How does buying cryptocurrencies work at CGift?
  • Choose an amount for your gift card and click "Buy now".
  • In the next step, you will need to enter your email address and the email address you would like us to send the gift card to. If you want to redeem the gift card yourself, enter your email address as the recipient email as well.
  • You will then receive an email. Click on the link to confirm your address.
  • In the next step, you must complete your profile (e.g. name and address) and then pay your order by credit card or SOFORTÜberweisung.
  • As soon as the payment is completed, we will send a redemption linkvia email to you or the desired recipient and the purchase is completed.
  • To convert the voucher into cryptocurrencies, click on the redemption link and verify your identity, if you have not already done so. The Bitcoin will then be credited to you within an hour.
  • You can then track the performance of your Bitcoin in the dashboardand, if desired, convert your balance into euros and have it paid out to your bank account.
How long does the payment take?
The payment will usually be confirmed within minutes. In certain instances, the confirmation may take up to 24 hours.
Why do I need to verify my identity?
We are committed to creating a safe environment for their customers. Fraud checks and identity verification procedures are carried out to minimise negative impact from fraud, money laundering or identity theft for their customers.
How does purchasing digital gift cards work?
Purchasing a digital gift card is very simple: You select your desired amount and your preferred payment method. After your payment, the system will send an e-mail containing a redemption link to the provided email address. Whenever you/the recipient is ready to redeem, click on the link to redeem your funds.
What is the advantage of digital gift cards?
Digital gift cards are a lot faster, as you will receive the details instantly to your email after the partner has received your payment, and you do not need to wait for the gift cards to reach you by postal mail. Digital cards provide you ultimate flexibility when to redeem to get the best exchange rate!
I didn`t receive the Email to redeem my gift card – what should I do?
Please check your spam folder. If you still cannot find the email, please contact our customer service via the support form, e-mail or phone and we will be happy to help.
How do I redeem a CGift Card?

    Congratulations, you have received a CGift Card and are only a few steps away from entering the world of cryptocurrencies. All you have to do is to follow these simple steps:

  • Click on the redemption link in the e-mail you received.
  • After clicking on the link, proceed by re-entering your email and completing your profile (if you are a new customer).
  • If you have never redeemed a CGift Card before, you may be asked to verify your identity. This only takes minutes and all you need is your passport or identity card. If you already have a verified CGift account, you will not have to conduct this step.
  • Upon verification, you confirm the redemption and the value of your voucher will be exchanged to Bitcoin. That’s it!
  • From now on, you can track the value of your Bitcoin by logging in toour website. You can request a payout of your Bitcoin to your bank account at any time.
Is it necessary to already have a wallet to redeem a CGift card?
No, we have made the redemption process as simple as possible. When you redeem one of our vouchers, our partner, Bankhaus von der Heydt, will take care of the custody of your cryptocurrencies for you. Unlike other crypto providers, you don't have to set up a wallet and transfer your Bitcoin to it. The custody of your cryptocurrencies is free of charge for you and you can withdraw them in euros at any time.
Can I convert my Bitcoin from voucher redemptions back into euros?
Of course you can have your Bitcoin paid out to your bank account in Euros. This is possible in the dashboard of your account.
I cannot find the email to activate my gift cards. Can you help me?
Please check your spam folder. If you still cannot find the email, please contact our customer service via the support form, e-mail or phone and we will be happy to help.
Which exchange rate do you use and how is it calculated?
As the reference rates, our solution uses the exchange rate as provided byour partner crypto exchanges. For the redemption rate, a mark up of 4% isadded to the reference rate to cover cost and risk. The expected redemption rate is displayed when you redeem your gift card. The redemption rate at the time of redemption is applied. If you keep your gift card for 1 year until you redeem, you will receive the redemption rate at that day and time.
What is CGift?
Gift AG is a global company with offices in Hamburg, Germany, and Palo Alto, California, that offers simple, convenient and accessible technology solutions for consumers to purchase and utilize cryptocurrencies. CGift is focused on creating and easy-to-use digital and physical gift cards, as well as ATMs. CGift delivers much-needed convenience, simplicity, and familiarity for consumers looking to engage with the nascent cryptocurrency marketplace.
As a data-driven blockchain technology CGift is focussed on making digitalcurrencies accessible to mainstream consumers globally. The company has developed the technology for a simple digital and physical gift card solution that enables consumers to purchase and share cryptocurrencies, like Bitcoin, instantly. Through partnerships in Europe, Asia and South America, CGift is providing its technology and making the purchase and sharing of digital currencies accessible across a range of formats and distribution channels.
CGift offers a consistent brand and simple consumer experiences across all consumer touchpoints. The company has developed and acquired assets and works with partners that operate innovative gift card models.
Where can I find more information about CGift and cryptocurrencies in general?
You can find more information about CGift at our webpage. A good place to start to learn more about Bitcoin is bitcoin.org. When you want to learn more about other cryptocurrencies you can check out for instance https://cointelegraph.com.

Contact us

CGift AG
Schopenstehl 22
20095 Hamburg
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Do you have any questions?
We are at your disposal free of charge by telephone and email:
MON-FRI 09-18 CET
+49 40 679 580-53
24/7
info@cgift.io
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