CGift - Your gift card

FAQ

These are some of the most common questions and answers about CGift. If you couldn't find your question in the list below, please submit it via the Contact us form, or send us an e-mail to: support@cgift.io.
Buying CGift Gift Cards
Digital gift card codes
Redemption
Physical gift cards
Other

Still unsure about something?

Send an e-mail to:
support@cgift.io
Why should I buy cryptocurrencies 
with gift cards? Isn't that complicated?
No, actually, buying cryptocurrencies with gift cards makes it easier and gives you a lot of flexibility.
In which countries do you offer your service?
We offer our service in all countries in the Single Euro Payments Area (SEPA).
Which payment options do you offer?
To make buying digital currencies as easy as possible for you, we offer multiple payment options.
How does buying cryptocurrencies work at CGift?
First, buy a CGift gift card:

  • Select amount, enter your details and select payment method in the form above;
  • Follow the steps to complete payment. For bank transfer methods (SEPA and international), initiate a transfer yourself at your bank, e.g., via online banking. We will provide you all necessary details (IBAN/account number, BIC/bank code/sort code and reference) once you complete the order. For the other methods, just follow the payment provider's instructions;
  • To prevent fraud we will need to verify your identity. We will contact you via email after successful payment;
  • After verification, you will receive your gift card PIN via Email, and you're all set!
Then, to obtain your cryptocurrencies, go to redeem and enter your details, wallet address, and gift card PIN. You will receive your cryptocurrencies in your wallet within 1 hour after redeeming! Please be aware that we perform a compliance check of redemptions. As such, the process may take longer than the predicted time.
How long does the payment take?
For SEPA payments, it should take 1-2 business days for the money to reach our account. International transfers may take longer depending on the location. For Online Bank Transfer (OBT) payments, we will need to wait until we receive the money in our account, as some banks do not process payments to bitcoin companies. Typically, this should take 1-2 business days.
Why do I need to verify my identity?
We are committed to creating a safe environment for our customers. Fraud checks and identity verification procedures are carried out by CGift on each order to minimise negative impact from fraud, money laundering or identity theft for our customers.
How does purchasing digital gift card codes work?
Purchasing digital gift card codes is very simple: You purchase your desired amount, and select your preferred payment method. After we receive the payment, we will send you a number and a pin to your provided email address. Whenever you are ready to redeem, you can enter the details at the Redeem section on our website or redeem the gift card in our CGift app, and will receive your desired amount in cryptos!
What is the advantage of digital gift cards?
Digital gift cards are a lot faster, as you will receive the details instantly to your email after we have received your payment, and you do not need to wait for the gift cards to reach you by postal mail. Also, digital cards are cheaper than physical gift cards - please refer to the Pricing section of our website for details. And digital cards provide you ultimate flexibility when to redeem to get the best exchange rate!
I didn`t receive the Email to redeem – what should I do?
Have you received the email with the payment confirmation and invoice? If you have not received the email, please contact us at support@cgift.io.
My gift card does not work. What should I do?
Have you activated the gift card? If you cannot find the activation email with your card details, or if you have already activated the gift cards and still have trouble redeeming, please contact us at support@cgift.io with your invoice number and we will review the situation.
I cannot find the email to activate my gift cards. Can you help me?
Please send us your invoice number to support@cgift.io. We will send you another email with the activation details.
Which exchange rate do you use and how is it calculated?
As our reference rates, we use the exchange rate as provided by our partner crypto exchanges. For the redemption rate, we add between 5% to 8.0% to the reference rate to cover cost and risk. The redemption rate is displayed when you redeem your gift card and will be fixed at the time of redemption. For example, if you keep your gift card for 1 year until you redeem, you will receive the redemption rate at that day and time.
Should I keep the gift card and wait for a better exchange rate or redeem fast?
We generally would advise to redeem your gift cards quickly. If you are buying for yourself, redeeming quickly means you will hold the actual bitcoins and will lock in the exchange rate. If you give CGift gift cards as a gift, we suggest to recommend to the recipient to redeem the gift card quickly, as they should become active users and participants in the crypto ecosystem. Also, gift cards expire after 2 years, which you can avoid by redeeming fast.
How long are CGift gift cards valid?
CGift gift cards are valid for 2 years from the day of purchase.
What kind of material is used for the CGift gift cards?
The gift cards are typical plastic cards, similar in size and shape to credit cards.
How long does the shipping take to my country?
As we ship the CGift gift cards from Germany, it should take max. 2-7 days in Europe for you to receive your items after payment. Shipping to other countries may take longer.
What happens if the parcel with the CGift gift cards get lost or stolen? Will I lose my money?
Your money is safe – we ship all gift cards in an inactive state to prevent any damage from gift cards getting lost or stolen. Once you receive the gift cards in the mail, you will need to activate them by clicking on a button in the shipping confirmation e-mail. If gift cards get lost, we can invalidate them and issue new ones. Please contact us at support@cgift.io if you have any trouble receiving or activating your vouchers - we will make sure everything works out!
The parcel has never reached me! What happens now?
Don't worry, the money is safe – we ship all gift cards in an inactive state. Please contact us at support@cgift.io with your invoice number and we will review your order.
Can I return a gift card or get a refund?
Unfortunately, similar to other gift cards, we can neither offer returns nor refunds for cash. Why would you want cash anyways when you can have cryptocurrencies?
Can I buy CGift gift cards in retail locations?
We do not yet offer CGift gift card in stores. This is something we are planning for in the future. Please contact us at info@cgift.io if you are interested to sell our gift cards in retail locations!
I want to sell CGift gift cards at a meetup or at my store. How can I do that?
We are constantly looking for partners who sell our gift cards. Please contact us at info@cgift.io to discuss further details.
Where can I find more information about CGift and cryptocurrencies in general?
You can find more information about CGift at our webpage. A good place to start to learn more about Bitcoin is bitcoin.org. When you want to learn more about other cryptocurrencies you can check out for instance https://cointelegraph.com/.
This website uses cookies to ensure you get the best experience on our website. Learn more
Got it!